Refund policy

Return & Refund Policy

All sales are final. We don’t accept returns or exchanges for change of mind, including not liking the puzzle image. Cow Patty Puzzle has no reference image on the box by design. If you’d like to see the image before you start, scan the QR code on the box or visit the reveal page first.

Damaged, defective, or incomplete puzzles. If your puzzle arrives damaged or defective, or is missing a piece, email hello@cowpattypuzzle.com within 30 days of delivery with:

• Your order number
• Photos of the damage, or for a missing piece, a photo of the completed puzzle showing the gap

Before you write, please search thoroughly. Pieces turn up in couch cushions, pant cuffs, and vacuum cleaners.

If we approve your claim, we’ll send a replacement puzzle at no charge. We can’t replace single pieces, because the pieces are cut uniquely for each print run. You don’t need to send the original back. If a replacement isn’t available, we’ll refund the purchase price. We review every claim individually, may ask for additional photos or information, and may decline claims we can’t verify. One replacement per order.

Cancellations. Orders ship within one business day, so we can only cancel or change an order if you contact us right away. Once an order has shipped, we can’t cancel it.